Direct Consumers:
All orders pre-paid thru E-transfer, Paypal – in PayPal you can use your own Paypal account or enter your Visa, Mastercard or Visa Debit there prior to shipping your order.
Entering your credit card information with The Kelowna Candle Factory is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.
Your purchases will appear as “The Kelowna Candle Factory,” on your credit card statement.
Pricing: Note: All prices are in Canadian dollars.
Retailers:
New Accounts:
Welcome! All first time orders are pre-paid by visa or mastercard, visa debit or etransfer prior to shipping products. Orders will be on a pre-paid basis until a credit can be established, for credit terms only for wholesale accounts, a completed credit application must be submitted and approved, only in Canada. All promos are pre-paid unless otherwise approved by our company.
We are a small company all of our customers pre-pay with credit card, visa debit, etransfer or they mail cheque prior to us mailing out orders for any PROMO deals.
Return Policy:
If you didn’t like the candle burn, colour, scent or simply changed your mind about your order, please contact us within 7 days. We will ask you to repack items carefully and return them to us. We will refund you, less the cost of shipping you paid in the first place, and we only accept product returned in a saleable condition. Product returns after 7 days are subject to an additional 20% restocking fee.
If you notice that product was damaged in shipping or if we made an error with your order please let us know within 2 business days of receiving it. We will work with you to make it right, at our cost. We cannot offer credit for product damaged in-store.
We want you to be satisfied with anything you order from The Kelowna Candle Factory yet we cannot always satisfy every customer. If for any reason you are not pleased with your product email us sales@kelownacandlefactory.com or contact us candle factory 250.861.3918 or text/call office 250.212.8698 within 7 days of receiving product and we will facilitate any returns again the shipping will not be refundable and the product needs to be returned to us in sellable condition. If you are a store and are finding that after 15 days a certain product is not selling as well as you thought. Please contact us as we would like to work with you on this as we may replace with a different product. All Returned products must be in saleable condition.
Damaged Goods:
We will credit your account if goods are received damaged. All damages must be reported within seven days of receipt for credit and returned to via a shipping company of our choice. Please keep any damaged boxes for inspection after receiving the damaged product we will credit your account.
Replacement of Product:
PLEASE report all candle challenges to us via email sales@kelownacandlefactory.com within 7 days of receipt for us to replace the candles. Proof of receipt will be needed.
Samples:
We do not send out samples of our products, as they are online to view. If you are a larger chain store we understand that you need product samples with UPC Barcodes to be sent to head office for review and approval.
Order Desk:
Our candle factory is open for orders Tuesday – Friday 10am – 5pm PST.
Online 24hrs – 7 days a week.Candle Factory #250.861.3918 Fax#250.861.3936. Office (Call or Text) #250.212.8698
Do you have a candle question? The candle experts at The Kelowna Candle Factory are more than happy to help!
Thank you for your orders, we appreciate your business!
The Kelowna Candle Factory
1278 Ellis Street Kelowna, British Columbia Canada V1Y 1Z4
Candle Factory: 250.861.3918
Fax: 250.861.3986Office (Call or Text)
250.212.8698
Email: sales@kelownacandlefactory.com Contact us if you have any questions about our candle or candleware products, policies, store locations or for any feedback, comments or questions.
We at The Kelowna Candle Factory are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only and to update you on any promos from our company. We do not sell, trade or rent your personal information to others. ; The Kelowna Candle Factory may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of The Kelowna Candle Factory, our users, or others. We collect no other personal information about you other than what you provide during the checkout process.
Personal Information Collected
In order to process your online order, we require your full name, business/company name (where applicable), email address, cell and work #, billing & shipping address if different than your billing address. This allows us to process and fulfill your order and to notify you of your order status.Consent
By using our website, you consent to the collection and use of your personal information by The Kelowna Candle Factory. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
For all The Kelowna Candle Factory purchases, GST and or PST will be charged where The Kelowna Candle Factory is required by law to charge tax. We will charge the applicable the Standard rate of GST of 5% and PST 7% and this is included in the sale.
We aim to dispatch all orders within 5-7 working days, no more than 5-10 days to deliver depending on location.
Note: All Prices are in Canadian dollars.
Canadian Shipping Options:
Canada Post Expediate.
Express – Canpar for store orders in BC or Alberta.
See above for additional details on our store policies.
The terms and conditions set forth in these terms of purchase (this (“Agreement”) and the “Terms of Access” constitute the entire agreement between The Kelowna Candle Factory (“The Kelowna Candle Factory”) and you (the “Buyer”) concerning product purchase through the Website (online), wholesale, custom, refills, workshop or thru our brick and mortar gift shop. Capitalize terms used herein shall have the meaning as defined herein, or if not defined, as defined in the Terms of Access.
1. Offer and Acceptance
By ordering a product on the Website, Buyer shall be deemed to have made an offer to buy the specified product from The Kelowna Candle Factory pursuant to this Agreement. The acceptance and fulfillment by The Kelowna Candle Factory of any order placed with The Kelowna Candle Factory is subject to Buyer’s acceptance of all of the terms of this Agreement.
2. Prices, Availability and Taxes
Prices of product on the Website or in house are subject to change at any time without notice. All products may not be available in all areas. Product availability is subject to change at any time and The Kelowna Candle Factory makes no representations of warranties regarding product availability. Buyer shall be responsible for any tax or other governmental charge due to the sale, use or delivery of the product, including, but not limited to, Sales Tax, Use Tax, Retailer’s Occupational Tax, Gross Revenue Tax, Value Accrued or Value Added Tax, and Transportation Tax. All applicable taxes and other charges will be added to the purchase price.
3. Payment
When ordering products on the Website, Buyer may use PAYPAL (VISA, MASTERCARD or VISA DEBIT) and/or ETRANSFER. The Kelowna Candle Factory will not accept cheques or COD payments unless this has been approved by them prior to placing the orders. If Buyer fails to pay for any products received, The Kelowna Candle Factort shall have the right, in addition to other remedies, to suspend or cancel further deliveries, and to proceed in any court of proper jurisdiction against Buyer for all amounts due to The Kelowna Candle Factory, including, but not limited to, legal fees, costs and interest.
4. Shipping, Title and Risk of Loss
The Kelowna Candle Factory will ship products using the shipping method selected by Buyer on the Website. All sales are made F.O.B., the shipping point. The Kelowna Candle Factory shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Buyer shall be responsible for all shipping charges. Title and risk of loss in the products shall pass to Buyer upon The Kelowna Candle Factory (or its agent’s) delivery to the carrier at the shipping point.
5. Returns, Changes and Cancellation
See our Return Policy.
6. Disclaimer of Warranties
SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING NONINFRINGEMENT, THE PRODUCTS, OR THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of The Kelowna Candle Factory.
7. Buyer’s Representations
Buyer represents that he/she has the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. Buyer represents that he/she has provided accurate information to The Kelowna Candle Factory in purchasing products through the Website and that his/her offer to purchase products complies with all applicable laws. Buyer acknowledges and agrees that he/she is solely responsible for compliance with all applicable laws and regulations concerning Buyer’s purchase, possession, use, or resale of the products. Buyer further represents that he/she is familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products by Buyer, including, but not limited to, the Occupational Safety & Health Act.
8. Indemnification
Buyer shall defend, indemnify and hold The Kelowna Candle Factory and its suppliers, including, but not limited to, their affiliates, agents, assigns, attorneys, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of The Kelowna Candle Factory. The Kelowna Candle Factory may participate in the defense of any such claim for the further protection of its own interests.
9. Limitation of Claims
Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within 7 days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer’s failure to give The Kelowna Candle Factory written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall Buyer commence any action against The Kelowna Candle Factory related to products sold to Buyer through the Website or on site later than one month (30 days) after receipt of the product giving rise to such action.
10. Limitation of Liability
Without limiting the scope of any other terms and conditions herein, including The Kelowna Candle Factory disclaimer of warranties, no claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL The Kelowna Candle Factory BE LIABLE FOR LOSS OF BUSINESS, LOSS OF PROFITS OR GOOD WILL, OR ANY OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BUYER’S CLAIM IS BASED ON CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, AND NOTWITHSTANDING ANY CLAIM THAT SUCH LOSSES WERE REASONABLY FORESEEABLE TO The Kelowna Candle Factory OR ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.
11. Force Majeure
Without limiting the scope of any other terms and conditions herein, The Kelowna Candle Factory shall not be responsible or liable for any delay or failure to deliver any or all of the products for causes beyond its reasonable control, including, but not limited to, any cause or circumstance which makes impracticable the production, transportation or delivery of the products. The Kelowna Candle Factory may cancel an order to the extent the quantity not delivered is due to any such cause or circumstance. In no event shall The Kelowna Candle Factory be obligated to purchase products to replace any quantity not delivered due to any such cause or circumstance. In the event of any cause or circumstance excusing The Kelowna Candle Factory, shall have the right to allocate any remaining product supply among its customers, including those not under contract, in a fair and reasonable manner, and Buyer hereby releases The Kelowna Candle Factory from responsibility or liability for any resulting incomplete fulfillment of Buyer’s order.
12. General
a) No waiver by either party of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein. Nothing contained herein shall limit the remedies of The Kelowna Candle Factory in the event of Buyer’s breach of this Agreement.
b) All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered “writings” for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be deemed given when delivered to or deposited in the Royal Mail, first class, postage prepaid, and, if to Buyer, sent to the address identified by Buyer when registering to purchase products through the Website or on-site and, if to The Kelowna Candle Factory, 1278 Ellis Street, Kelowna, BC, Canada, V1Y 1Z4
c) If any terms and conditions herein are held to be invalid or unenforceable, such holding shall not affect the validity or enforceability of any other term or condition herein.
d) These Terms and Conditions shall be governed by and construed under the laws of Canada, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to this Agreement must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the courts of Canada. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.
Please read this Copyright Notice carefully before using this site. By using this site, you signify your consent to the terms of this Copyright Notice. If you do not agree to the Terms, please exit the site.
Terms
1. You should assume that everything you see, read or hear on this site is protected by copyright, design right and/or other intellectual property rights unless otherwise stated and may only be used in accordance with these Terms. The Kelowna Candle Factory does not warrant or represent that your use of materials displayed on this site will not infringe rights of third parties not owned by or affiliated with The Kelowna Candle Factory. Images, illustrations, graphics, are either the property of The Kelowna Candle Factory or third parties who have licensed their rights to The Kelowna Candle Factory. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms. Any unauthorized use of the images may violate copyright laws, trademark laws and/or other regulations and statutes.
2. The trademarks, logos and designs displayed on the site, are the property of The Kelowna Candle Factory or third parties who have licensed their rights to The Kelowna Candle Factory. Nothing contained on the site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the site without the written permission of The Kelowna Candle Factory or such third party that may own the trademarks displayed on the site.
3. You may download, print and store selected portions of the content of the site provided that you (i) only use these copies for your own personal, non-commercial use, (ii) do not copy or post the content on any network computer or broadcast the content in the media, and (iii) do not modify or alter the content in any way. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. The Kelowna Candle Factory reserves complete title and full intellectual property rights in any content you download from this site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without obtaining written permission from The Kelowna Candle Factory in advance.
4. The Kelowna Candle Factory has not reviewed all of the sites linked to this site and is not responsible for the contents of any off-site pages or any other sites linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
5. This site may contain links to other Web sites operated by third parties other than The Kelowna Candle Factory. Such links are provided for your convenience only. The Kelowna Candle Factory does not control such Web sites and is not responsible for their content. The fact that this site contains links to other sites does not mean that The Kelowna Candle Factory approves of, endorses or recommends those sites, nor does it imply any association with their operators. The Kelowna Candle Factory disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party Web sites or content therein directly or indirectly accessed through links in this site.
6. The Kelowna Candle Factory may at any time revise these Terms by updating this posting. You are bound by any such revision and should therefore periodically visit this page to review the current Terms to which you are bound.
7. These Terms shall be governed by and construed under the laws of the United Kingdom, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to these Terms must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the state or federal courts of Canada. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.
The Kelowna Candle Factory
1278 Ellis Street (Ellis/Cawston)
Canada
V1Y 1Z4
factory: 250.861.3918 office (call or text) 250.212.8699 Fax: 250.861.3936
